Privacy Policy

AI guide s.r.o. ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your personal information when you use our mobile app and website (collectively, the "Service").

1. Information we collect

Information you provide

• Email address (when signing up for early access or contacting us)
• Name (when contacting us via the contact form)
• Payment information (processed by our payment provider; we do not store card details)

Information collected automatically

• Device type, operating system, and app version
• Usage data such as routes browsed, stops visited, and audio playback events
• Approximate location (when you use navigation features, with your permission)
• Crash reports and performance diagnostics
• IP address and general geographic region

2. How we use your information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Deliver route navigation and audio guide features
• Respond to your inquiries and send service-related communications
• Send early access updates and product announcements (with your consent)
• Analyze usage patterns to improve content and features
• Detect, investigate, and prevent fraud or abuse

We do not sell your personal data to third parties.

3. Data sharing

We may share your information with:

• Service providers — third-party vendors who assist in operating our Service (e.g., cloud hosting, analytics, payment processing), bound by confidentiality agreements
• Legal requirements — if required by law or to protect the rights and safety of AI Guide and its users
• Business transfers — in connection with a merger, acquisition, or sale of assets, with appropriate notice

4. Data retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. You may request deletion of your account and associated data at any time by contacting us.

5. Your rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain processing of your data
• Request portability of your data
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at [email protected].

6. Cookies

Our website uses minimal cookies strictly necessary for functionality. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though some features of the site may not function correctly as a result.

7. Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Children's privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page and, where appropriate, by sending an email notification. Your continued use of the Service after changes take effect constitutes your acceptance of the updated policy.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

AI guide s.r.o.
Na Drážce 1561, Pardubice III – Bílé Předměstí
530 03 Pardubice, Czech Republic
IČO: 21665524 | DIČ: CZ21665524
Email: [email protected]

You also have the right to lodge a complaint with the Czech data protection supervisory authority:
Úřad pro ochranu osobních údajů (ÚOOÚ)
www.uoou.cz